The Contact Center of the Philippines (CCAP), will organize the International Contact Center Conference & Expo, which sets its sights on the global horizon by creating an avenue that will share best practices and case studies from other countries as well as the Philippines. This is the sixth conference and expo to be organized by CCAP. This year’s event promises to be larger and more exciting as it draws more delegates from all over the world. With guest speakers from different continents to share their insights and experiences from a more global perspective. The International Contact Center Conference & Expo will be held on Sept. 28-29 at the SMX Convention Center in Pasay City.
The International Contact Center Conference & Expo will also mix speakers from diverse backgrounds and various sectors — operations, marketing, human resource management, training, academe, technology, research, real estate, and consultancy — ensuring a rich learning experience. The plenary sessions will highlight special panel discussions, including a Global CEO Forum, which will discuss issues in the global outsourcing market; an Analyst Panel Discussion, which will share international trends; and an SME Panel Discussion, which will tackle how smaller players can build homegrown global BPO brands.
The two-day event also opens up possibilities for international networking for operators and vendors. The exposition is an avenue by which exhibitors and sponsors can target international, or at least regional, markets. There is also a two-day job fair with dozens of call centers looking for new hires. They will accept and process job applications and conduct on-the-spot interviews. In addition, call centers and training companies will conduct free workshops and career orientation seminars for job seekers. It is the official job fair for the call center industry, represented by the some of the biggest call centers in the country, including the 65 CCAP member call centers. This conference is expected to raise the industry to a whole new level, and showcase Philippine depth and range in contact center capabilities. At the same time, building the country as the prime destination for global conferences and promote the Philippines as a world-class business-leisure destination. It will give the international market a compelling reason to come here to learn. And being the number one player in outsourced contact center services with a solid track record and a rich knowledge base is a very good reason.
The International Contact Center Conference & Expo will also mix speakers from diverse backgrounds and various sectors — operations, marketing, human resource management, training, academe, technology, research, real estate, and consultancy — ensuring a rich learning experience. The plenary sessions will highlight special panel discussions, including a Global CEO Forum, which will discuss issues in the global outsourcing market; an Analyst Panel Discussion, which will share international trends; and an SME Panel Discussion, which will tackle how smaller players can build homegrown global BPO brands.
The two-day event also opens up possibilities for international networking for operators and vendors. The exposition is an avenue by which exhibitors and sponsors can target international, or at least regional, markets. There is also a two-day job fair with dozens of call centers looking for new hires. They will accept and process job applications and conduct on-the-spot interviews. In addition, call centers and training companies will conduct free workshops and career orientation seminars for job seekers. It is the official job fair for the call center industry, represented by the some of the biggest call centers in the country, including the 65 CCAP member call centers. This conference is expected to raise the industry to a whole new level, and showcase Philippine depth and range in contact center capabilities. At the same time, building the country as the prime destination for global conferences and promote the Philippines as a world-class business-leisure destination. It will give the international market a compelling reason to come here to learn. And being the number one player in outsourced contact center services with a solid track record and a rich knowledge base is a very good reason.
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