Business Process Outsourcing (BPO) growth in the Philippines is extremely fast due to the demand of offshore call center in the country. Many companies are outsourcing to the Philippines because dealing with Filipinos are really great. With English as their second language, they have excellent speaking abilities and considered the best customer service representative, making it easier for Filipinos to compete with global standards.
High Literacy Rate
Filipino considered English as their secondary language, and even a widely spoken language in the country, especially to the people who live in the cities. Along with the help of mass media, English are becoming widely spoken by Filipinos.
Extremely Hardworking
Filipinos are known as a hardworking people in Asia, they like it more if you can offer them more jobs as long as you give them the benefits they deserve. Filipinos can work nightshifts and even extra hours. They don’t leave their tasks undone unlike other workers when they hear the bell rung they just leave the work immediately.
Multi-talented
Filipinos are used to work in different tasks, multi-tasking is nothing new to them, and in fact they are able to work in a fast changing environment even with less supervision – thus save a lot of man-power requirements, money and time. Filipinos are talented people, they are known for their talents even on other country.
Can easily adapt
Filipinos can easily adapt to the changes and making its name on the business industry especially in BPO. There is no doubt that they can extremely learn fast and can be easily trained. The country has a high level of education, which makes Filipinos capable on outsourcing jobs.
Up-to-date
Filipinos are up-to-date with the newest technology and to the latest BPO trends. Filipinos like the exposure they can get in outsourcing, and mostly like to have professional experience from multinational companies. This makes Filipinos challenged and able to compete with other professionals there is.
Educational System
Philippine education is based on American educational system, being under the American regime made it easy for Filipinos get used to American culture. Filipinos are introduced to western concepts making it easier for them to understand, this is essential characteristic can help your business work on the same track with success.
Outsourcing in the Philippines is a smart move for businesses looking for an advance improvement on their business. The Philippines consists of over 7,000 islands and the Filipinos’ Primary Language is quickly evolving from Filipino to English. Unlike other country India and China, the accents of Filipinos are much more rounded due to their previous Spanish occupation and can sometimes be mistaken for Latin-American.
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