Virtual Call Centers on Holiday This September 5th

Mobile Express Contact Solutions (MECS) one of the leading call and contact Solutions Company is going to have a break this coming September 5, 2011. MECS serving a US based client is going to have some of its employees take the long weekend. Having a long weekend is a good way to start the month of September as there will be a very wide campaign for a MECS client this coming September 18, 2011. The employees can now have their plans of weekend getaways without the worry of returning to work on a Monday.

As a Virtual Call Center, MECS is following what days in the year are the holidays for a certain client. Since some of its employees are serving the east coast of the United States client, a long weekend is entitled to the agents assigned to this client. It is quite normal that the holidays in the Philippines will not match with the clients and as much as the MECS employees would like to work; they are in the mercy of the client’s schedule. It is totally a different scenario if it’s the holiday here in the Philippines. The employees are obliged to come on duty because the clients are not shutting down their operations on Philippines.

But working on holidays here in the Philippines gives some perks on an employee. They are entitled to have a wage that is twice of the normal of what they are expecting. Employees will not have the luxury of rest days during Philippine holidays but with US holidays the situations is reversed. The employees get to enjoy a day off while all part of the Philippines is working. It is give and take situation. This is a normal situation if you are outsourcing some jobs here in the Philippines. But there are times that the holidays are the same in all parts of the world.

A virtual contact center like MECS is taking into consideration the welfare of its employee by giving substantial rest periods for its employee and giving them what is essential like a double pay if the employee is working on a holiday and a rest day if the client has its own holiday.

This would be the perfect time for some of the employees of MECS to pursue some of their hobbies like travelling and if the employees don’t want to spend money they could just stay on their home and enjoy watching TV. After this long weekend the employees will feel energized and ready to take on the new task.