Philippines is known to be a world leader in the outsourcing industry. The number of call centers coming up in the country bears testimony to this fact. However, in order to move forward, these BPO units need to employ the latest technologies. Today, old contact center softwares are being replaced by new, dynamic products. One such product is the RealDialog e-service application made by Astute solutions.
Effective communication is the key for any business to function properly and this principle holds strong for the call center industry. This new software claims to take a giant step forward in the world of virtual call centers. This will happen with more efficient responses to customer queries. RealDialog analyzes customer inquiries word by word and is an intelligent system which learns from every user conversation. It enables customer interaction through a wide range of channels, which include voice contact center systems and websites. It can deliver messages to the customer in a variety of forms. Astute claims that this technology will enrich the whole customer experience by responding to their inquiries with 99% accuracy!
This new application is definitely going to take the market by storm and major call centers in the Philippines are bound to deploy this software on their systems. By doing so, they will be able to facilitate better interaction with their clients and will be a step ahead of their competitors. Technologies such as these will affect the call center industry in Philippines tremendously by reducing IT costs and improving productivity.
The future holds a lot for call centers in the Philippines if they are able to deliver the goods required of them. Employing newer technologies will help these upcoming firms to be up to date with the latest market trends. The RealDialog application is one such technology which will take them towards their goal faster and more efficiently!
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